Facebook introduced an interesting new feature earlier this month called “Graph Search”. In Facebook/Social Media jargon, “graph” is the web of connections formed between you and other people on the social network that are somehow connected to you – friends, family, people who share a particular interest, people who live in a given city or province, and so on. That means Graph Search allows you to search for things – obviously – but differently than you do on Google. Well, sort of. Continue reading
The modern media landscape – especially in the US – has rightly been described as a Gordian knot. The current debacle between tech news site CNET, its parent company CBS, and Dish’s Hopper PVR is merely another example of how constant acquisitions and byzantine media empires have seriously compromised journalistic integrity.
The Thunderbolt port was introduced by Intel in early 2011 but hasn’t gained much traction because of a 1-year exclusivity agreement with Apple. It has only just started appearing in Windows computers but adoption has been slow. I think a major part of the problem lies with the product positioning and marketing.
Pay-Per-Click advertising (PPC) is one of the most common and visible forms of online marketing. Most people know these as “Google Text Ads” since the search giant is by far the biggest player with in that arena. The vast majority of their billions in revenue comes from those text ads, which is a great indication of how easily their seemingly low cost can spiral out of control. It’s easy to get carried away when a click costs only a few dollars but without proper targeting, management and analysis your PPC campaign may well cost more money than it brings in. There are many critical points to consider before jumping in and entering your credit card number.
Are prospective clients online?
The first, and arguably most important, question seems ridiculous – are the people willing to buy your product or service actually online and using search engines? If your business serves a demographic that isn’t online very often and doesn’t know what a Google is, your money may be better-spent elsewhere. As the population in general becomes more tech-savvy this will be less of an issue, but for now it’s still an important consideration.
What are they searching for?
Once you’ve determined that there are customers to be found online, you have to figure out how to reach them. Since text ads are contextual, i.e. show ads that are relevant to the user’s search, you have to determine what your customers-to-be are searching for to give your ads the best chance of showing up. There are a number of tools you can use, most notably Google’s Trends and the Keyword Tool built into AdWords (Google’s text ad service).
It’s easy to get lured into vague, untargeted keywords but that will usually prove to be a money pit. Target specific queries and design multiple ad variants rather than a generic one – it’s more work upfront but it will save you (and make you) money in the long run because you’re going after people who are searching for very closely related terms rather than overly broad ones that won’t convert.
Far too many PPC ads suffer from the elementary mistake of pointing the visitor to the target site’s homepage. While that may seem like a good idea at first glance you’re wasting money by not using a targeted landing page.
Let’s suppose you sell plumbing supplies online and you nave PPC ads for “buy copper pipe”. A user has clicked your ad and made it to your site – great! Now he has landed on your homepage where he must get his bearings and find his way to the copper pipe section. Will he bother? Maybe not.
The better approach would be to build a page for each PPC ad group – copper pipes in this case – and point the ads to that page. At the very least, point the ads to the “copper pipe” section of your site. That’s far more relevant to the user’s search and he’s much more likely to find what he’s looking for.
Optimize the website and landing page
If you’re paying Google to get people to visit your site, don’t burn that money with a website that’s confusing and hard to navigate. Make sure your website – and the landing page in particular – have good content, a nice design, and most importantly a clear call to action. Once the visitor is on the page, don’t leave them wondering what you want them to do. That’s essential in web design in general, but it’s doubly important when building a successful PPC campaign.
An email newsletter is one of the most effective online marketing tools with possibly the highest conversion rate of any alternative (pay per click, inbound marketing, etc). Admittedly that isn’t fair to the other methods because email is farther down the funnel – people had to sign up for your newsletter from somewhere, after all, in most cases through a form on your website.
Email converts so well because people already know you. They went to your website, read a bit about who you are and what you do, and willingly gave you access to their inbox in return for something special.
Disclaimer: Talking about how great you are isn’t special. Linking out to your TV commercial on YouTube isn’t special. If you don’t think anybody would pay for what’s in the email, it probably isn’t worth sending.
That may seem excessive – why give away something people would pay for for free? – but that’s what marketing has come to. Think of those few lost dollars as a part of your marketing budget. Rather than paying for direct-mail pamphlets or a billboard you can use that money to send out something really useful to people on your email list.
Most email newsletters are either educational or provide some kind of discount (e.g. coupons). The latter is generally easy to implement (and sell!) but good educational content is more challenging because it can be difficult to avoid excessive self-promotion. A well-crafted how-to video is a perennial classic, but it should be more “documentary” than “infomercial” if you don’t want people to unsubscribe en masse. Don’t squander that precious mailing list once you’ve built it!